Returns & Exchanges
At RainSisters, we want you to feel confident and beautiful in your waterproof coat. If your purchase isn't quite right, you can return or exchange any unworn item within 14 days of delivery.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return or exchange.
Prepare the Package
Place the garment in its original packaging with all tags attached, ensuring the item is in its original, unworn condition.
Ship the Item
Send the package to our studio address using a tracked shipping service to ensure your return arrives safely and can be processed.
Receive Refund or Exchange
Once we receive and inspect your item, we will process your full refund or ship out your requested exchange size within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing